Quvella customer care

Shipping Policy

Clear information and helpful support, whenever you need it.

Worldwide shipping

Quvella offers worldwide shipping to destinations accepted at checkout. Available methods and charges are shown before payment. Some products or destinations may have restrictions.

Estimated delivery time

Orders are normally delivered within 15–20 calendar days from order confirmation, including processing and transit. This is an estimate, not a guarantee. Customs, weather, peak periods, remote destinations, address issues, and carrier events can cause delays.

Order processing

Processing is included in the 15–20 day estimate. You will receive a dispatch or tracking email when available. Business days, weekends, and public holidays can affect carrier scans and movement.

Tracking

When available, tracking is emailed after dispatch. Allow 2–5 business days for the first carrier scan to appear. Carrier updates may not appear at every stage.

Customs, duties, and taxes

International orders may incur import duties, taxes, brokerage fees, or other destination charges. Unless checkout states otherwise, these charges are the customer’s responsibility.

Address changes and undeliverable packages

Contact us as soon as possible for corrections. Changes are not guaranteed after processing begins. Additional shipping costs may apply to packages returned because of incomplete addresses, refusal, or failure to collect.

Delayed, lost, or damaged shipments

If tracking is unusually delayed or shows delivery but the package cannot be found, check the delivery area and contact the carrier, then email us with the order number and tracking details. Report transit damage promptly with photos of the item and packaging. If a damaged item must be returned, wait for approval and use the original dispatch address confirmed by our support team.