Quvella customer care

Refund Policy

Clear information and helpful support, whenever you need it.

30-day return window

You may request a return within 30 days after delivery. Eligible items must be unused, unworn, in their received condition, with original packaging and included accessories. Proof of purchase is required.

Start a return

Email service@quvella.com with your order number, the item, and the reason. Wait for approval before sending anything back.

Return address

Approved returns must be sent to the original dispatch address confirmed in writing by our support team. Do not send a return to our registered business address unless support specifically confirms that address. Returns sent without approval may not be accepted.

Return shipping

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable except where required by law. Use trackable shipping and keep the receipt.

Damaged, defective, or incorrect items

Contact us promptly with your order number and clear photos of the item and packaging. If a return is required, we will confirm the original dispatch address and provide instructions before you ship it.

Non-returnable items

Personalized or made-to-order goods, perishable goods, gift cards, final-sale items, opened hygiene-sensitive goods, and items used, altered, or damaged after delivery cannot be returned except where applicable law requires otherwise.

Refunds

We will notify you after inspection. If approved, the refund will be issued to the original payment method, normally within 10 business days. Your bank or card provider may require additional processing time. Contact us if more than 15 business days have passed since approval.

Exchanges

The fastest way to obtain a different item is to return the eligible item and place a new order after the return is approved.

Mandatory consumer rights

This policy does not limit rights that cannot legally be excluded. For eligible European Union orders, a 14-day cancellation right may apply, subject to legal exceptions.